HELP CENTER
Frequently Asked Questions
Find answers about orders, shipping, returns, lab-grown diamonds, jewelry care and custom jewelry.
Frequently Asked Questions
Find answers to common questions about our jewelry
We accept major credit cards, debit cards, PayPal, and other secure payment options available at checkout for customers in the US, Canada, Australia, and the UK.
Orders can be changed or canceled before production or shipping begins. Contact our support team as soon as possible for assistance.
Yes. All transactions are protected with encrypted payment processing to help keep your personal and payment information secure.
Available payment plans and financing options, if offered, will appear during checkout based on your location and eligibility.
Yes. Once your payment is successfully processed, you will receive an order confirmation email with your order details and summary.
Payments may be declined due to bank restrictions, incorrect billing details, insufficient funds, or security verification issues. Contact your bank for details.
Yes. Luxara Jewels offers complimentary shipping on eligible orders to the US, Canada, Australia, and the UK.
Delivery times vary by product and destination. Most orders are delivered within the estimated timeframe shown during checkout.
Yes. Once your order is dispatched, you'll receive a tracking number by email to monitor its delivery status.
Yes. We ship to multiple countries, including the US, Canada, Australia, and the UK. Shipping availability is shown at checkout.
Duties and taxes depend on your destination country. Any applicable charges will be shown during checkout when available.
If your shipment is delayed, our support team can help track the order and provide updates on its delivery status.
We offer a return window on eligible items. Products must be returned in their original condition with all included packaging and documentation.
Yes. Eligible items may be exchanged according to our exchange policy. Contact our team to review available options.
Simply contact our customer support team with your order number. We'll guide you through the return or exchange process.
Custom-made and personalized pieces are generally non-returnable unless there is a manufacturing issue or order error.
Refunds are processed after the returned item passes inspection. The amount is typically credited back to the original payment method.
Contact us immediately with photos of the item and packaging. Our team will work quickly to resolve the issue.
Yes. Lab grown diamonds have the same physical, chemical, and optical properties as mined diamonds and are considered real diamonds.
Lab grown diamonds are created using advanced technology that replicates the natural diamond-growing process in a controlled environment.
Yes. Lab grown diamonds offer the same brilliance, fire, and sparkle as mined diamonds because they share the same crystal structure.
Yes. Many lab grown diamonds are graded and certified by independent gemological laboratories based on quality characteristics.
Yes. Lab grown diamonds are a popular choice for engagement rings, offering the same beauty and durability as mined diamonds.
Like most jewelry, resale value can vary. Many buyers choose lab grown diamonds for their quality, appearance, and overall value.
Clean your jewelry with warm water, mild soap, and a soft brush. Rinse thoroughly and dry with a lint-free cloth to restore its shine.
Regular cleaning every few weeks helps remove oils, lotions, and everyday buildup that can reduce the appearance of sparkle.
Yes. Lab grown diamonds are durable for daily wear, but removing jewelry during heavy activities can help prevent damage.
Store each piece separately in a soft pouch or jewelry box to help prevent scratches and keep it in good condition.
Yes. Exposure to harsh chemicals, cleaning products, and chlorine may affect metal finishes and should be avoided when possible.
Clean it regularly, store it properly, and have settings checked periodically to help maintain its appearance and security.
Yes. Luxara Jewels offers custom jewelry services, allowing you to create a piece tailored to your preferred design, diamond shape, and style.
Share your ideas, inspirations, or requirements with our team. We’ll guide you through the design, approval, and production process.
Yes. You can personalize the diamond shape, setting style, metal type, and other details to create a ring that matches your vision.
Production times vary by design complexity. Estimated timelines will be provided before your custom piece enters production.
Yes. You can share sketches, photos, or reference images, and our team will review them for custom design possibilities.
Custom-made and personalized jewelry pieces are generally non-returnable unless there is a manufacturing defect or order discrepancy.
Yes. Luxara Jewels provides warranty coverage for eligible jewelry against manufacturing defects under normal wear conditions.
Our warranty covers manufacturing defects in craftsmanship, settings, and materials. It does not cover accidental damage or misuse.
Warranty coverage varies by product. Please refer to the product page or contact our team for specific warranty details.
Warranty coverage for lost stones depends on the cause. Regular inspections can help identify loose settings before issues occur.
Contact our customer support team with your order details and photos of the issue. We’ll review your claim and guide you through the process.
Warranty coverage generally applies to the original purchaser. Please review the warranty terms for complete eligibility details.
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Our team is here to help with orders, custom jewelry, ring sizing and more.