Shipping Policy

4. Shipping Policy

Effective Date: May 13, 2025

Luxara Jewels manufactures all jewellery in India and ships globally. We are committed to delivering your precious order safely, efficiently, and with full transparency regarding timelines and costs.

4.1 Processing Time

• Standard items: 2–5 business days for order verification, quality inspection, and packaging

• Custom / made-to-order items: 7–15 business days before dispatch

• Business days exclude weekends and Indian public holidays

• You will receive a dispatch confirmation email with a tracking number once your order ships

4.2 Shipping Destinations & Estimated Delivery Times

We ship to over 100 countries worldwide. Standard estimated delivery timeframes from dispatch date:

• United States (USA): 7–14 business days (Standard); 3–6 business days (Express)

• United Kingdom (UK): 7–12 business days (Standard); 3–5 business days (Express)

• Australia: 8–15 business days (Standard); 4–7 business days (Express)

• Canada: 8–14 business days (Standard); 4–7 business days (Express)

• Rest of World: 10–21 business days (Standard); 5–10 business days (Express)

Note: Delivery times are estimates and may vary due to customs clearance, local carrier delays, peak seasons, or unforeseen circumstances.

4.3 Shipping Carriers

• International Express: DHL Express, FedEx International

• International Standard: India Post EMS (Speed Post), Aramex

• Carrier selection is based on destination country and shipping method chosen at checkout

4.4 Shipping Costs

• Shipping charges are calculated at checkout based on destination, order weight, and chosen shipping method

• Free standard shipping may be offered on qualifying orders (thresholds displayed on our website)

• Express shipping is available at an additional charge

4.5 Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or VAT/GST levied by your country's customs authority. These charges are:

• The sole responsibility of the recipient

• Not included in the product price or shipping fee charged by Luxara Jewels

• Collected by the customs authority or carrier upon arrival in your country

We strongly recommend checking your local customs regulations before placing an order. Luxara Jewels is not responsible for delays caused by customs clearance.

4.6 Order Tracking

Once your order is dispatched, you will receive a tracking number by email. You can track your shipment via the carrier's website or through the tracking link in your confirmation email. Please allow 24–48 hours after dispatch for tracking information to update.

4.7 Lost or Stolen Shipments

If your tracking shows delivery but you have not received your package, please contact us within 7 days of the marked delivery date. We will work with the carrier to investigate and resolve the issue. Luxara Jewels is not responsible for packages confirmed as delivered by the carrier but claimed as undelivered.

4.8 Incorrect Address

Please ensure your shipping address is accurate at the time of ordering. Luxara Jewels is not liable for non-delivery resulting from an incorrect or incomplete address provided by the customer. Address changes after dispatch may not be possible.