Refund policy

4. Return & Refund Policy

Effective Date: May 13, 2025

At Luxara Jewels, we stand behind the quality and craftsmanship of every piece we create. If you are not completely satisfied with your purchase, we offer a fair and straightforward return and refund process.

4.1 Return Eligibility Window

• USA, UK, Canada, Australia: 30 days from the date of delivery

• Rest of World: 21 days from the date of delivery

To initiate a return, contact us at support@luxarajewels.com within the applicable window with your order number and reason for return.

4.2 Conditions for Return

Items must be:

• In original, unworn condition — free from scratches, damage, or signs of use

• In original packaging with all tags, certificates, and accessories included

• Accompanied by the original proof of purchase / order confirmation

The following items are NOT eligible for return:

• Custom-made, engraved, or personalised jewellery

• Earrings (for hygiene reasons), unless received damaged or defective

• Items marked as 'Final Sale' or 'Non-Returnable' at the time of purchase

• Items damaged due to misuse, improper care, or accidental damage after delivery

4.3 How to Initiate a Return

1. Email support@luxarajewels.com with subject: 'Return Request – Order #[Your Order Number]'

2. Include your name, order number, item(s) to return, and reason for return

3. Our team will respond within 2–3 business days with return instructions and a Return Merchandise Authorization (RMA) number

4. Securely package your item(s) and ship to the address provided

5. Retain your shipping receipt and tracking number

4.4 Return Shipping Costs

• If the return is due to our error (wrong item, defective product): Luxara Jewels will provide a prepaid return shipping label

• If the return is for other reasons (e.g., change of mind, size): The customer is responsible for return shipping costs

• We strongly recommend using a trackable, insured shipping method for returns. Luxara Jewels is not responsible for items lost or damaged during return transit.

4.5 Refund Processing

• Once we receive and inspect the returned item, we will notify you of approval or rejection within 3–5 business days

• Approved refunds will be processed to the original payment method within 7–10 business days

• Original shipping charges are non-refundable unless the return is due to our error

• Depending on your bank or payment provider, refunds may take an additional 3–5 business days to appear in your account

4.6 Exchanges

We offer exchanges for a different size or style, subject to availability. Exchange requests follow the same return process. Any price difference will be charged or refunded accordingly. Exchanged items must meet the same eligibility conditions as returns.